Intercom Create Ticket Api

"Since switching to Intercom, we've doubled our CSAT scores and reduced first contact to resolution from 30 minutes to 2 minutes. Username and password passed to every REST API call in the header. The help desk API is documented in this knowledge base article and the Configuration\Ticket API section of the Lansweeper web console itself. If your bug report is a security issue, DO NOT report it with a ticket. Hire top‑quality freelancers for your next project from the largest and most trusted freelancer site. What is REST – Learn to create timeless REST APIs REST API Tutorial. The request body should be a list of ticket properties you want to set for the new ticket, with each entry being the internal name of the property to be set, and the value of that property. Mastercard Developers. Have a dedicated mailbox for reporting issues, add a email handler in JIRA and from your monitoring system send an email to this mailbox. 2 JSON Structure Configuration. To validate tickets you will need to create a PowerShell script to retrieve and validate the ticket. Well, first things first. To report problems encountered with the Web help interface and search, contact your local support representative. Once the update has completed, a status update can be sent back to Slack using the response_url. An API (Application Programming Interface) is a list of commands that one software can send to another. Don't ask us to pull from your master branch. We make customer messaging apps for sales, marketing, and support, connected on one platform. So now, the ticket has been created successfully. Movie Ticket App - Create Tab Layout in Android Studio - part 2 || MOVIE DB API #Androidtutorial #CodingWithMe #movieApp Hello guys and welcome back to my channel and in this video, we will learn. Sometimes we need to create a special ticket for the Versions that we Release (with the subtasks that composes the version listed inside the "Version" ticket, for example as linked issues). Import your user base first, then use the user API to get the ID and use that to create replies. I'll show you both, starting with a basic username and password on every API call along with creating a list of active incidents:. Click the Connect to Intercom button and authorize your account. Developers use Intercom APIs, SDKs and client libraries to automate processes and integrate Intercom with other products and services. NET Entity Data Model. You can create a new ticket through the API on behalf of any email address you like, but you cannot add a reply unless there is already a user created in FD for that user. Additionally, any write request must include a CSRF prevention token inside the HTTP header. Eventbrite's API web services allows developers to create users and events as well as pull the associated events into an application. When you make a new build click on create release note and uBugtrack will automatically attach the new fixed/closed tickets to this release note. Create a key and start developing your app with Bing Maps You don't need to be a map creator to develop with Bing Maps. A new ticket to be created: incident, service request, change request, investment request, problem, event. Darius Grigorjevas, Head of Customer Service With Intercom, we've seen 30% revenue growth quarter over quarter and now we're rolling it out across the entire customer lifecycle. Tickets can originate through a number of support channels, including email, help desk, chat, phone calls, Twitter, Facebook, or the API. Atlassian Community – 20 Oct 14 Jira REST file attachment with Powershell. The MarkLogic Java Client API is built on top of the MarkLogic REST API. Ticket Evolution was founded by brokers, for brokers. Each endpoint includes descriptions, request syntax, and examples using standard HTTP requests. After you set it up, adding a "Bug" tag to your Intercom users will automatically create a new ticket in Freshdesk. Your customer data from Intercom will now display in this panel. Creating an issue using the Jira REST API is as simple as making a POST with a JSON document. HTTP is simple, flexible, and ubiquitous. In case recharge failed from one layer api then our system automatically switches to second layer api within 2 seconds and complete the recharge request. For creating a ticket you'll need to have valid OTRS agent login credentials, as well as the TicketConnector web service installed on your OTRS machine. You first need to add a reference to Microsoft. Freshservice is a cloud-based IT Service Management solution that was designed using ITIL best practices. The meeting presenter is Richard Taylor. Get started in 5 minutes, SaaS or On-Premise. 0 API specification. How to integrate with TFS/Visual Studio Teams. This seems to be because I have not specified a requester_id in the JSON body. First, you need to decide which project to use. If you would like to customize the content that is being sent, select Advanced. 羊蹄山・ニセコ・アンビシャス. Overview Authentication. I tried to open this source code in Visual studios and i couldn't change anything on the form. This allows one to write apps using. This provides backward compatibility. In case you aren't IATA certified: Your plan is to earn commission with bookings but you aren't certified by iata. This would make a great full day pre-conference session. PayPal intelligently presents the most relevant payment types to your shoppers, automatically, making it easier for them to complete their purchase using methods like Pay with Venmo, PayPal Credit, credit card payments, iDEAL, Bancontact, Sofort, and other. The sender name in this copy is taken from the forwarding address used to create the ticket. These blueprints detail accomplishing common goals like approval flows, notifications, and account binding. Typically, applications can use IPC, categorized as clients and servers , where the client requests data and the server responds to client requests. To create a new branch, also provide either start_branch or start_sha, and optionally start_project. An application programming interface (API) is an interface or communication protocol between a client and a server intended to simplify the building of client-side software. As with other CRM objects, tickets support custom properties. Atlassian Community - 20 Oct 14 Jira REST file attachment with Powershell. JSDSERVER-3359 Add public REST API to server version of JIRA Service Desk. Update a support ticket with a new message / attachments. Create Matchmaking Ticket Result: Entity Key: Combined entity type and ID structure which uniquely identifies a single entity. It is now possible to create all types of client by either supplying the authentication object instance or by providing an instance of the new RestClientFactory. To create an issue, you will need to know certain key metadata, like the ID of the project that the issue will be created in, or the ID of the issue type. Ticket OAuth Creating Ticket Context. Click to open the ticket. In this case, the agent, who is the submitter, becomes the author of the ticket's first comment and the ticket shows that the agent created the ticket "on behalf of" the customer. Use the REST interface and create an issue Use the SOAP interface if you are comfortable with that. The linked workflow to be started. Qualtrics API and SDK Reference, Guides, Documentation, Use Cases, and Tutorials post Create User API Token. With Trumpia API, you get powerful database management. Spaces are allowed; punctuation is not allowed except for periods, hyphens, apostrophes, and underscores. If you wish to create Tags to better identify tickets, this section also lists the APIs for creating and manipulating those tags. In our example we'll use the event account_cancelled with an event attribute filter "feedback exists" as a trigger for our campaign: Add a webhook. osTicket is a widely-used open source support ticket system. Additionally, we have manual keyboard entry technology and a guest list search feature. How can we help you? Home; Raise Tickets from Multiple Channels. The Stripe API is organized around REST. This allows third-party applications to automatically open tickets with the service. Tickets are the ways and means through which your end users (customers) request information with agents in Zendesk Support. Join us to learn how to use the iOS shortcuts app to trigger Siri, provide some inputs and then send it to Microsoft Flow to create a new ticket in a SharePoint List. , Web+ and Terminal superfluous, and having a public API might make it possible for SAT to replace various apps' individual implementations of tabs, giving a sort of Chrome-like tabs-on-top look. Net MVC Razor. Here are some tips for creating Ticket Automation Triggers. OAuth is an authorization protocol that allows API applications to securely act on a user's behalf. NET Core to host a Web API that provides services to an Angular (2+) single page application. Username and password passed to every REST API call in the header. The REST API, in turn, is built using XQuery that is evaluated against an HTTP App Server. com or follow us on Twitter @intercomEng. Inter-Process Communication (IPC) is a set of techniques for the exchange of data among multiple threads in one or more processes. This detailed coding is possible through the Quick Base HTTP API. I’d like a Application create Tickets on behalf of a user that might or might not exist within zammad at that moment. It allows an authenticated admin user to view and create links between your Jira and Zendesk instances. Follow the same pattern as the token service by creating an IApiService interface and a SimpleApiService implementation class for it. “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. The piece that seems to be missing from the docs is how to pass the API key. Kernel::GenericInterface::Operation::Ticket::TicketCreate - GenericInterface Ticket TicketCreate. To create an issue, you will need to know certain key metadata, like the ID of the project that the issue will be created in, or the ID of the issue type. Please refer our post 'Create service now developer account and instance' and create new user for API calls. The API is a powerful resource that many of our customers use to bulk-import resources, create apps, pull data to external sources, and more. Create your campaign Inside your Customer. It offers a range of tools to facilitate project management, such as a helpdesk system, a marketing campaign platform, and portfolio planning structure. Specify this coupon in the URL. The REST API, in turn, is built using XQuery that is evaluated against an HTTP App Server. Embed status where your customers are already heading for help - like Jira Service Desk, Zendesk, and Intercom - to squash duplicate support tickets at the source. D3 is a powerful JavaScript library for creating web-based data visualizations. Depending on the details of the HTTP library you use, simply replace your password with the token. Creating a Support Ticket DynID is the integrated logon credentials that allows customers to: (1) access both Managed DNS and Email with one logon, (2) create and manage their own support tickets , (3) reset passwords online, and (4) manage credit cards for billing. Is there any way to delete the incident created through REST API. Creating a linked Workitem via the TFS API. The Jira Integration API is part of the Zendesk API. scroll(function(){ if. Currently all voicemails create tickets marked as open and are automatically assigned to the talk agent who is the our list of talk agent. Allows you to create apps displaying live and historical data about flight status. All of our SDKs and products interact with the Graph API in some way, and our other APIs are extensions of the Graph API, so understanding how the Graph API works is crucial. new() Run() TERMS AND CONDITIONS; NAME. Actually I would like that voicemails create tickets marked as new and visible in a view with all other tickets marked as new (via mail, Web form, Web widget) and not assigned to an agent. Creating an issue using the Jira REST API is as simple as making a POST with a JSON document. How to create a ticket manually; How to fix issues with SSL certificate? How to receive emails?. My code works great to open a parent ticket and than passing the parent ID to create subtasks, but if I try to add an attachment all hell breaks lose. I've moved this topic to the Lansweeper Help Desk Questions section of the forum. You can find a detailed guide in the documentation Publisher API Methods Publisher tickets. Tickets have three properties that must be set when creating a new ticket: source_type - The channel where ticket was originally submitted, such as email, chat, or phone. Automating Exports. API Calls and Communications for a REOPEN action ticket In addition to these examples, we have provided the procedure to configure ServiceNow integration with SolarWinds N-central to create and deliver tickets by using the Custom API feature in SolarWinds N-central. Plan your next trip with Expedia. Once you’re logged in, you can create new app by going to My Apps > Create New App: Click “Select APIs” to choose what kind of app to create. 1 through 1. "The logic and decision-making behind the PowerApps solution goes much deeper than a simple "hours vs. From Start to Finish setting up a site that can create a ticket in clients' actual cherwell environment, actually connecting to 3rd party data system, and displaying data outside of cherwell. Create Ticket or Task from Thread Entry; Custom Columns & Custom Queues (Admin) Custom Columns & Custom Queues (Agent) Department CSV Export; Inline Edit; Nested Knowledgebase Categories; Release Assignment; Require Help Topic; Task Revamp; Ticket Referral; Developer Documentation. To create an issue, you will need to know certain key metadata, like the ID of the project that the issue will be created in, the ID of the issue type, and which fields to fill. Book cheap air tickets online. 2 JSON Structure Configuration. Click Create Key. Web Help Content Version: API Help (English only) 2019 SP04 To disable Web help from within SOLIDWORKS and use local help instead, click Help > Use SOLIDWORKS Web Help. HTTP is simple, flexible, and ubiquitous. In this article you will see step by step instructions to read zendesk ticket information and load into on-premises SQL Server. This call is typically used in its URL form embedded in an HTML page. REST stands for Representational State Transfer, which is an architectural style for networked hypermedia applications. By continuing to browse this site, you agree to this use. It supports the creation of only one ticket per call. The first API call to create the ticket and then a second update API call to set the fOpen field to 0, which then also populates the close date. Create New Support Ticket in WHMCS. An application token is an extra string of characters you insert within an API call if the call is using a ticket or username/password for authentication. 2017 01:32 PM My company is looking to automate the ticket creation piece on AT&T express ticketing in cases of issues that occur on your circuits. Using the DeskPRO API¶. API MONITORING Trust Your APIs. Using the API to start conversations with your users will allow you to use Intercom’s innovative in-app messaging system in new and exciting ways directly from your product. For our demo, we’ll retrieve New Orleans, LA (NOLA) weather data from the Dark Sky API, do some data preparation to get the schema where we want it and add the data to a table in Snowflake. Get instant tour dates from your music library. Currently, the integration was made specifically for OS Ticket versions 1. get Get Tickets. osTicket Documentation¶. ) then just change the company variable so you can blast out 50 emails and generate the tickets that way. Here Mudassar Ahmed Khan has explained with an example, how to create Excel file without installing Microsoft Office or Interop Library in C# and VB. API Client Version. If this is the first time a user has signed in with the Steam account and CreateAccount is set to true, a new PlayFab account will be created and linked to the provided account's Steam ID. To use the REST API to manipulate remote links on an issue, you need to authenticate as a user that has the permission to create links on the issue. A Work Item in TFS cannot create a Ticket in TeamSupport. The Graph API is the primary way for apps to read and write to the Facebook social graph. That way, you can follow-up once everything is fixed. Have a dedicated mailbox for reporting issues, add a email handler in JIRA and from your monitoring system send an email to this mailbox. Video door intercom and video doorbell for iOS, Android, iPhone, iPad, Smartphone and Tablet. Best Practice: API Versioning for HTTP REST Interfaces Being able to handle (and negotiate!) different major versions in parallel is not always easy — but sometimes, it's quite helpful. OAuth Microsoft. Sign In Required. This architecture uses a URL that uniquely identifies a Web Help Desk resource (such as a ticket or a ticket list) with an HTTP request method. How do you create a salesforce ticket. Letters, numbers, periods and underscores are allowed; first symbol should be letter, number or underscore. Forwardable Ticket A ticket granted by the KDC which allows the user to request additional tickets with different IP addresses. Thanks Popular Topics in Extending Spiceworks. There are only two required fields for creating a link to a remote object: a URL and a link title. Status Embed With Status Embed , you can display active incidents and scheduled maintenances in the places your customers are most likely to see it. Two different software can "communicate" directly via API. TeamFoundation. Simple and easy-to-use web-based customer support platform. It's almost like having a built-in CRM database at no additional cost. Autotask exposes their API as a complex SOAP API, but we've done the work for you and created a REST API for Autotask that takes away the complexity of integrating to their endpoint. We’ve expanded beyond our roots, but we’ll always be broker-friendly first. Also known as proactive tickets , tickets created on behalf of an end-user can be public (the end-user for whom it was created can view the ticket), or private (the end-user cannot view the ticket, until the ticket is manually made public). 0 c# web api token based authentication in web api 2 step by step. GoProcessing - Cashless Services encouraging the people to go cashless and reduce dependence on cash transactions and Boost Cashless Digital Payment. The GenericTicketConnector. Creating a ticket from staff or agent portal. Hi is there an API available to create support ticket for my customers instead of logging into portal and manually doing so. You can create a new ticket and then set the person you're providing support to as the ticket requester. In the workflow you can use the “Create List Item” action to create a new item in the ticket list. First, you need to decide which project to use. 3 Oracle Applications. Will the videos I create with the software come with any restrictions? I Entered My Pixabay API Key But Still Can't. This section lists all API that can be used to create, edit or otherwise manipulate tickets. You can integrate your devices with Alexa in multiple ways, including connecting your device control cloud to Alexa with the Smart Home Skill API, using Zigbee to connect to a local hub, or connecting on your device using the Amazon-managed hardware module and cloud service provided with the Alexa Connect Kit. This is because I'm working. Atlassian Community – 20 Oct 14 Jira REST file attachment with Powershell. Ticket Management API Service Desk API. Turn an oops into a wow with this integration. Microsoft Flow Actions¶. UPDATE: I have published an updated version of this article based on our new PowerShell module for Autotask. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. You will also have the option to create the key as Read-only; leaving this box unchecked will create a full access key. Create Ticket or Task from Thread Entry; Custom Columns & Custom Queues (Admin) Custom Columns & Custom Queues (Agent) Department CSV Export; Inline Edit; Nested Knowledgebase Categories; Release Assignment; Require Help Topic; Task Revamp; Ticket Referral; Developer Documentation. The MarkLogic Java Client API is built on top of the MarkLogic REST API. We’ll then. Take advantage of our low prices and book now!. Authentication via the API is done via API keys configured inside the osTicket admin panel. This chapter describes the Zammad API v1. You can use this data to filter and create customer segments, and to send targeted messages and campaigns. The API allows for creating tickets from sources outside osTicket. Additionally, we have manual keyboard entry technology and a guest list search feature. DeskPRO has a full REST API allowing access to the functions of the helpdesk using HTTP requests. “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Set up a data flow between Device Magic and other programs. Smart Payment Buttons Overview. Import, send, and scan tickets. I’d like a Application create Tickets on behalf of a user that might or might not exist within zammad at that moment. When doing a post with the mandatory fields (name, email, subject, message) I get the response Unable to create new ticket: validation errors:user: Incomplete client informationIf the email is already in a ticket, then there is no problem. API Specification 5CT, 10th Ed. To get department id: navigate to appropriate department name at the departments list page in Admin CP and watch the number at the end of url. But, if you create an adaptive link through the API, you cannot modify it in the dashboard. scroll(function(){ if. Runscope is a service specifically designed for APIs that assists developers with automated testing and traffic inspection. I know that I can export data out of Zoho Desk however that's a manual process and I'm looking for an automated one. The best part is that osTicket is completely free. The properties for tickets are managed through the CRM Object Properties API. Autotask exposes their API as a complex SOAP API, but we've done the work for you and created a REST API for Autotask that takes away the complexity of integrating to their endpoint. The request query parameters and body, if any, specify the action’s parameters. Everything about the SAP system, user and current program is enclosed along with a screenshot and an authorization report. Load Data From Database Using Web API. In the below example, we would be updating the ticket status to RESOLVED. You first need to add a reference to Microsoft. For that we would be using the actions/< >/properties endpoint. Currently, no special configuration is required to allow the API key to be used for the HTTP API. Click the Save icon to create the member. 2, 04 October 2000. OAuth is an authorization protocol that allows API applications to securely act on a user's behalf. The XPC Services API, part of libSystem, provides a lightweight mechanism for basic interprocess communication integrated with Grand Central Dispatch (GCD) and launchd. IT Glue is built using principles that ensure predictable or stable URLs, to make integrating with other applications easy. When you register for a Bing Maps account, you'll create a Bing Maps key to authenticate your application, which allows you to include the power of Bing Maps directly in your app. 99% success rate. This site uses cookies for analytics, personalized content and ads. JIRA Developer Documentation : JIRA REST API Tutorials. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. Did you know… You can see the health of Skytap and every Skytap region at a glance? Viewing the Skytap Cloud Health Dashboard. Going Live. Após esse tempo algumas configurações poderão ser perdidas. HTTP is simple, flexible, and ubiquitous. Pull Requests. net I am tried , but i am getting authentication error Please check code , Please help me Uri uri = new Uri("http://qcl. CNET is the world's leader in tech product reviews, news, prices, videos, forums, how-tos and more. (Optional) e_web-This is the website for the event. The Stripe API is organized around REST. Here is an example. Notre équipe se fera un plaisir de répondre à vos questions dans les délais les plus brefs. Take advantage of our low prices and book now!. When you do so, the token will be available for assignment to other applications too. The name Windows API collectively refers to several different platform implementations that are often referred to by their own names (for example, Win32 API); see the versions section. First, get your API KEY and API SECRET from UserVoice Admin Console and pass them as parameters to the client like this:. The code below is in my Jira class. Additionally, we have manual keyboard entry technology and a guest list search feature. A handle to the auth ticket. From the Help and Support page, select "New support request" From a resource blade. HiI have read a lot about this issue and it seems that you can not create a ticket via the API unless the email exists. Take a look at the overview of JIRA's REST APIs, then follow a tutorial or two: JIRA REST API Version 2 Tutorial; JIRA REST API Example - Basic Authentication; JIRA REST API Example - Cookie-based Authentication; JIRA REST API Example - OAuth authentication; JIRA REST API Example - Create. Buy airline tickets easily, and bundle for even more savings. If you would like to customize the content that is being sent, select Advanced. Is there any way to delete the incident created through REST API. I have merged the interop messenger dll properly with imerge, so that cant be the problem. Here are some tips for creating Ticket Automation Triggers. imho, I’d leave the ticket on the up/next milestone, changing its priority (eg: high) so that you can commit it early on the 6. There are many ways to improve the performance of your. 3 to entries in resolv. Partner API. Web Help Content Version: API Help (English only) 2012 SP05 To disable Web help from within SOLIDWORKS and use local help instead, click Help > Use SOLIDWORKS Web Help. The code below is in my Jira class. building a rest api endpoint for a ticket app. Hello, I was trying to create a WEBMKS ticket using rest api to connect any virtual machine with HTML but when ı send a post such as. Create a developer workspace Create an app Canvas Kit Bring your products directly into the Intercom UI with our Canvas Kit, making it easy for teammates or customers to see information and take actions without needing to navigate away from Intercom. The TeamDynamix Web API provides a series of RESTful web services to facilitate integration with various areas of the TeamDynamix solution. I have created Sample project with Issues in it. Through a bit of testing and the script mentioned above, I found the X-API-Key header. Links Users can create, list and delete links, which are the connections between a Jira issue and a Zendesk ticket. Hi,I want to create a ticket using API. A software company releases its API to the public so that other software developers can design products that are powered by its service. Tickets: View active tickets, make bug reports and contribute feature requests. API MONITORING Trust Your APIs. Select a more specific category that narrows down the type of problem that you are experiencing, such as General Support or API. Inter-Process Communication (IPC) is a set of techniques for the exchange of data among multiple threads in one or more processes. Going Live. Creating a ticket via the osTicket API using PHP & Crontab (cron job) June 20, 2013 Andrew Bennett 6 Comments I feel that there is very little documentation and examples around of how to do this, and it bugged me for more than 10 minutes, so I thought I’d share my findings. Creating a new API client. - zendesk_query. Changelog December 2018. At, first, I simply try to hit the REST Web API without any authorization details and I will get following response i. SLA management. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. For our demo, we’ll retrieve New Orleans, LA (NOLA) weather data from the Dark Sky API, do some data preparation to get the schema where we want it and add the data to a table in Snowflake. With the Alexa Skills Kit, you can build engaging voice experiences and reach customers through more than 100 million Alexa-enabled devices. For endpoints that return large amounts of data, the HTTP API employs a technique called cursoring to navigate large sets of data. An application token is an extra string of characters you insert within an API call if the call is using a ticket or username/password for authentication. Take advantage of our low prices and book now!. Create a new support ticket. Get started now!. The API allows for creating tickets from sources outside osTicket. Is there any way to delete the incident created through REST API. A ticket comes in for a new employee 2. Tickets: View active tickets, make bug reports and contribute feature requests. Add apps, get work done Pull reports, start calls, file tickets, and more — right within Slack. If you have any questions, we're available at [email protected] Create a scenario for that. If you want to get data from your Zendesk product, the API will deliver it as JSON and you'll need to convert it to something you can use. JIRA is a project management platform that provides teams with the tools necessary to plan, create, track, prioritize, and distribute tasks amongst engineers, and to manage user stories, sprints, releases, reports, and more. 0 X-UnMHT-Save-State. That means you can program a highly-customized viz that controls (or is controlled by) an embedded Tableau view. This connector helps you to manipulate data in your HelpDesk with the help of Microsoft Flow. From the Configuration menu, select API Access. Changelog December 2018. Authentication. The next thing we need to do is to create a ADO. With a single API call, you can create a link in that JIRA issue pointing to the support ticket. Processes may be running on one or more computers connected by a network. Each listing provides complete information about the tickets and event location, such as ticket IDs, number of tickets, the date and time the listing will expire, the ticket delivery method etc. To get labels, you must also provide predicted values for all the samples in a PREDICT file that you package with your SAMPLE file in a zip archive. Fewer support tickets. 3k Followers, 83 Following, 124 Posts - See Instagram photos and videos from Inter Miami CF (@intermiamicf). Creating Passes from Adaptive Links. Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. API Objects and Cluster Config Sync ¶. You have an **initial budget of 9733 experimental cash units (ECU)**. Book all the train tickets online including KTM train, ETS train, Intercity & more though our online ticketing platform. For that we would be using the actions/< >/properties endpoint. I have created Sample project with Issues in it. Did you know… You can see the health of Skytap and every Skytap region at a glance? Viewing the Skytap Cloud Health Dashboard. It is possible to create new tickets, updating existing tickets and create tickets using the built in Kace Helpdesk API Note: The use of the KACE API is not within support scope. The new methods were added to interfaces derived from the corresponding interfaces in the CORBA package. 由野台睦ソフト様 - ikz. You first need to add a reference to Microsoft. Plan your next trip with Expedia.